The page covers store policies for any online listings of products and the procedures we implement in our business to offer the best service possible in all avenues of doing business with us.
The A.B.C. 100% Satisfaction Guarantee
This is our commitment to offer 100% Satisfaction Guarantee. If you have any problem with your order, please contact us by email, phone or through Ebay messages and we will gladly assist you. We strive to offer the best customer service in the industry and we sincerely appreciate your business. If there is any issue we would like to resolve it before leaving any negative feedback for our company. We believe all issues can be resolved and we strive for excellence.
We happily accept all Credit card payments through PAYPAL. Please when paying with PAYPAL, please confirm your Ebay an Paypal shipping address. All items shipped or received in California are subject to sales tax of 7.50% at time of checkout. Payment must be received within 7 days of the auction closing. If payment isn’t received in 7 days, the auction will be revoked and a non-paying bidder alert will be filed. Positive feedback will be posted once the payment has been received.
Contact us about any questions through Ebay messages. All replies will be within 12 – 24 hours.
All packages are packaged safely to insure safe delivery of your item. Shipping costs for all orders can be determined by the shipping calculator in this auction. All orders are shipped via UPS or USPS. If you are bidding on multiple items combined shipping costs can be arranged by contacting us after you have won the items listed. It is the sellers discretion to combine shipping costs for best delivery and low costs. If you purchase more than one item, they may arrive in separate boxes.
Packages are usually shipped within 72 hours of receiving payment. No items will be shipped on Saturday or Sunday. Any items shipped to an address in California will pay additional sales tax at 7.50%.
International buyers, please be aware that you may incur a brokerage and/or customs fee upon delivery. Winning bidder is responsible for shipping charges. We reserve the right to choose carrier based on shipping method selected at time of payment.
We ship to confirmed address within the 50 US States and Canada. We don’t ship to PO Box Addresses or any other Country not listed in the exceptions area. Once the payment has been made, the item will be packaged and a shipping label produced. The item will also be tracked through the shipping provider to the destination. The tracking number will be emailed to the buyer through PAYPAL and Ebay. Please inspect the box upon delivery and if the packaging is externally damaged, please contact the shipping provider and start a claim with them as they are the responsible party for this issue.
Auburn Bike Company is not the owner or seller of these goods, but merely a consignor acting on behalf of the consignee to facilitate the sale of the goods by holding the goods until such time as a sale is completed and the goods are shipped to the buyer.
Auburn Bike Company has used its best efforts to inspect the item(s) for sale and create descriptions and furnish photographs that fairly and adequately depict the type, condition and image of the goods at the time of sale. Auburn Bike Company makes no express or implied warranties or representations regarding the condition or suitability of the goods and to the extent allowed by law, specifically disclaims any express or implied warranties, including but not limited to any warranty of merchantability or fitness for purpose.
Auburn Bike Company reserves the right to cancel bids on any item listed.
We follow all Ebay Return policies listed here (http://pages.ebay.com/help/policies/return-item-condition.html)
All returns are subject to a 20% restocking fee. All items must be returned in the same condition as shipped. Items cannot be installed or in any other condition than that which was shipped. Item must be in the original packaging that the products were shipped in, including any manuals or manufacturer small parts. If the item was shipped in a sealed packaging, that item must be returned in that same sealed packaging without evidence of tampering.
We reserve the right to inspect all returned items, and may deny a return based on our inspection of the product.
Customers are responsible for the return shipping cost of any item unless we are responsible for the error.
We will not accept returns with missing accessories or parts. It is up to the buyer for checking the product application prior to ordering any item(s).
Your name and shipping address must be visible on the outside of the returned package for proper return processing. Failure to follow the return process may result in a delay of your refund and/or refusal of the package at the time of delivery. It is recommended that you save the tracking number for your return shipment in the event that the package is misplaced or lost, so that you may file a claim with the shipping carrier you have chosen. Please contact us for the return shipping address.
If it is our error or the item is defective, a full refund (including original S&H) only applies for defective items and it must be sent back to us in the original condition. Including the original accessories and all packing materials. We will not accept returns with missing accessories or packaging.
A restocking Fee of 20% will be charged for any item(s) without original package, abused, altered, or damaged by accident. If the order is not found to be defective, we will only refund 80% of your original payment. Buyer is responsible for return shipping costs on any item returned and this is non negotiable.
All prompt payment receives a Positive Feedback. It is our mission to make you fully satisfied with your purchase so that we may earn a 5 Star Positive Feedback 🙂
Please contact us if you intend to leave a Negative Feedback. In most cases we will resolve your concerns or questions.
The A.B.C. 100% Customer satisfaction Guarantee is what we strive for everyday!